Warranty

Duration & Offer

• Solar Panels:

  10–25 years (we install panels with manufacturer product warranties up to 25 years) .Power Output / Performance .25 years performance guarantee. Example: ≥98% first year, then 0.25–0.50% degradation/yr → ≥80–90% at year 25.

• Inverters:

  5–12 years (extendable to 20–25 years for some models).

• Batteries & Storage:

  8–15 years (cycle-based performance guarantees apply).

• Workmanship:

  Chenil Solar workmanship warranty: 5 years (upgradeable to 10 years).

• Roof :

  5 years (covers leaks/mounting failures caused by installation).

What Is Not Covered

• 1. Damage due to misuse, abuse, vandalism, or theft.
• 2. Extreme weather/natural disasters unless separately insured.
• 3. Unauthorized repairs or modifications.
• 4. Normal cosmetic wear (scratches, fading not affecting performance).
• 5. Improper maintenance or operation outside manufacturer specs.

How To Make A Warranty Claim

1. 1. Report: Email info@chenilsolar.com or call +234-8149558194.
2. 2.Provide docs: Invoice, photos, serial numbers, issue description.
3. 3.Diagnostics: Remote or on-site inspection.
4. 4.Remedy: Repair or replace if defect is confirmed.
5. 5.Follow-up: We update you on repair/replacement timelines.

Tip: Keep invoices and register equipment with the manufacturer where required.

Transferability

Warranties can transfer to a new owner if you notify us within 30 days. Manufacturer terms still apply.

Maintenance

• 1. Follow manufacturer cleaning/maintenance guidelines.
• 2. Report abnormal performance quickly.
• 3. Avoid unapproved third-party components.
• 4. Allow scheduled inspections (if required).