Chenil Solar – Privacy & Cookie Policy
Chenil Solar (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy and Cookie Policy explains how we collect, use, and safeguard your information when you interact with our website, products, and services.
1. Information We Collect
- Personal details – name, phone number, email address, and physical address.
- Transaction information – purchases, payment history, and delivery details.
- Technical data – device type, browser, IP address, and website usage.
- Site visit requests – location details for tours or installations.
2. How We Use Your Information
- Process orders, installations, and service requests.
- Communicate with you about updates, promotions, or maintenance.
- Improve our products, services, and website experience.
- Ensure legal compliance with Nigerian laws and energy regulations.
Note: We will never sell your data to third parties.
3. Sharing Your Information
- Authorized service partners who assist with installation, delivery, or maintenance.
- Regulatory authorities when required by law.
- Payment providers for secure transactions.
All third parties are required to keep your information safe and confidential.
4. Data Protection & Security
- Secure servers, encryption, and firewalls to protect your information.
- Access to personal data is restricted to authorized Chenil Solar staff only.
- If a data breach occurs, affected clients will be notified immediately.
5. Cookies
- Improve browsing experience and remember user preferences.
- Track website performance and traffic (via analytics tools).
- Personalize content and promotions.
You can manage or disable cookies in your browser settings. Some features may not work properly if cookies are disabled.
6. Your Rights
- Request a copy of the personal information we hold about you.
- Ask us to correct or update your information.
- Request deletion of your personal data, where legally permissible.
- Opt out of marketing communications at any time.
7. Children’s Privacy
Chenil Solar does not knowingly collect information from children under 18 without parental consent.
8. Retention of Data
We retain your personal data only for as long as necessary to provide services, comply with Nigerian law, and resolve disputes.
9. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Clients will be notified of major changes via our website or email.
10. Contact Us
If you have questions about this Privacy & Cookie Policy, please contact us:
- 📧 Email: support@chenilsolar.com
- 📞 Phone: +234 XXX XXX XXXX